CONTACT THE MINIVOICE TEAM
When you need user support – our professional support is always easily accessible.
New customer
Support
PRE GREETING AB
MiniVoice is owned, developed, and operated by Pre Greeting AB, a Swedish and privately owned company based in Älvsjö. Our vision is to be the first choice of smart telephony services where reliability is prioritized. We want to inspire efficiency in business life with a focus on business- and contingency-critical solutions.
FAQ
There are several options. The call can be transferred to another response group, get put in the call queue, be offered callback, leave a message, or receive a message. Members of the answer group can be notified via text message, email, and a notification in the app.
Yes, the basic package includes ten simultaneous calls with employees and five queued calls. The number of queues can be decreased by the administrator.
If the basic package is not enough, the capacity for ongoing calls and the number of queues can be increased. Note that the number of members in your MiniVoice is unlimited. With optional extras, up to 2000 ongoing calls can be handled simultaneously.
Yes, MiniVoice can be a backup solution in your organization’s business continuity plan. Switching on MiniVoice at the desired time can be done in several ways, for example by using the operator’s re-routing service.
Activation of a so-called avalanche message can be done to, for example, inform about operational disturbances in your organization. With increased capacity, up to 2000 calls can be handled simultaneously. On request, we can also offer customized solutions with significantly higher capacity.
Any mobile phone with a public phone number. Every call gets through the public telecoms network – not via IP calls in MiniVoice.
You do not have to show your phone number. The optional feature allows selected employees to call from their mobile phone and show a number other than their own to the recipient. In most cases, the number is the group’s number. External consultants can also use this feature.
Yes, it’s possible via the group’s landline number. Everyone in the group sees the message and it can be “pinned” by a member of staff so that the rest of the group can see that it has been dealt with. It’s also possible to reply to text messages and send new ones.
Yes, it’s possible! Contact us and we’ll look into your preconditions to find a solution that will be both secure and cost-effective over time.
No, an account is started after we have carried out a needs analysis together. Once the service is up and running, you as an administrator can manage the service.
Yes, menu and button options can be added and customized according to your wishes. In combination with scheduling, different menu items can be active at different times.
Call the MiniVoice team on 08-546 899 00 (option 1) and you will be put through to a member of staff who will help you as a new customer.
If there is a need to test the service within your organization, we can arrange a free test and evaluation period.
We offer fixed-price packages depending on the feature and call volume. The price starts around the operators’ list price for a mobile business subscription. The contract period is normally 12 months, after which a three-month cancellation period applies.
Get in touch with us for a quote.
Since we offer a technical solution, we cannot say that we never do. A prerequisite for achieving high operational reliability is a modern and well-developed technical platform, redundant infrastructure, and reputable suppliers and partners. But that is not enough. The knowledge of how systems are designed, managed, and operated are crucial factors for high reliability. With long experience and extensive knowledge of transaction-intensive real-time systems for cloud services, a high level of availability is maintained.
Every call gets through to MiniVoice via redundant direct connections from Telia’s network. Calls to response group members also get through primarily via Telia – but via diversion and direct connections to all Swedish mobile networks. This route is also available to group members.
Yes, both callback and voicemail are available as options. People who call you can leave their phone number or a message. You listen to or read it in the MiniVoice app or web app. You get back to them when you have time and can mark the message so that others in the group can see that you are responsible.
