Beredskapstelefoni – tjänster från MiniVoice för beredskapstelefoni,

EMERGENCY TELEPHONE SERVICES

MiniVoice is a Swedish-developed platform for emergency telephony. The service is built for organizations that must function even during disruptions, outages and crisis situations – regardless of mobile operator and independent of the customer’s IT environment.

Easy to use

Robust Swedish operating environment

High availability

Flexible and limitless

Beredskapstelefoni och svarsgrupper från MiniVoice

MiniVoice Response Group – preparedness and on call 24/7

Response groups collect incoming calls to a common emergency number. Employees log in and out in groups via the app and can share responsibility. You get traceability, overview and robust availability around the clock.

  • Common emergency number for on-call and fault reporting
  • Log in and out in groups via the app
  • Traceable call log per group
  • Customizable opening hours and referrals
  • Support for multiple mobile operators at the same time
  • Option to combine with voicemail and SMS notification
Beredskapstelefoni och krischatt

MiniVoice Crisis Chat – convening and internal crisis communication

KrisChatt combines secure text chat with immediate group calls via the mobile network. Crisis management and key personnel have a common area for situational awareness, decisions and follow-up – even if the data network is down.

  • Secure text chat for crisis management and key personnel
  • Immediate group calls via the mobile network
  • Support for multiple crisis groups and roles
  • Possibility for quick calls and confirmations
  • Clear log of important decisions and events
  • Works even when the customer’s IT environment is disrupted
Beredskapstelefoni och svarsgrupper för säker drift

MiniVoice Response group SMS – operational and alarm SMS

Response group SMS means that operational and alarm SMS end up in a common view instead of in individual mobile phones. The group can respond, distribute and close cases with full traceability.

  • Dedicated 07 number for operational and alarm SMS per group
  • Collective view of incoming SMS instead of scattered in individual mobile phones
  • Two-way dialogue per group number (incoming/outgoing)
  • Possibility to assign and redistribute cases
  • Support for IoT devices and alarm services
  • Relieves key personnel and supervisors
Beredskapstelefoni, service och tilläggstjänster

Service and additional services

We offer implementation support, training and ongoing management, as well as selected additional solutions that complement MiniVoice. The goal is a solution that works in practice without becoming a heavy IT project.

  • Planning and implementation of MiniVoice for emergency and on-call services
  • Training of administrators and users
  • Ongoing support and management
  • Advice on numbering plans and emergency structures
  • Adaptation to industry-specific requirements
  • Possibility to grow with more groups and functions over time

Please note: some of the features described may be optional. Contact MiniVoice for a clear overview of what is included in your specific offering and for a complete quote.