Why is a user’s referral heard in the switchboard when calling the group?

If a user refers to themselves in the PBX solution without first logging out of the MiniVoice response group, the calls will continue to be connected to the referred phone and the call will be answered by the referral function. As a result, the call will not be forwarded to anyone else in the response group. The caller therefore hears the referral message.

Action: Log out the user from the response group.