17 September 2019

NEW FEATURES IN MINIVOICE 3.0!

Over the years, MiniVoice has developed in line with the needs of the world around us. When we now release our app connection with MiniVoice 3.0, the new features are at the forefront and will make a big difference for all organizations that use the service.

– We have many exciting news in MiniVoice 3.0, one of the parts I am personally most pleased with is what we call Flexible Caller ID. In a scenario where you are, for example, a support response team and receive calls in the office or in the field, troubleshoot and end the call with the customer. But now need to get in touch with the customer again Instead of calling from your mobile phone with the ‘private’ number, you can use the MiniVoice app to call the customer and choose one of the company’s numbers to be displayed, such as the support number, Ove Känngård explains.

With Flexible Caller ID, you make it easier for both employees and customers. Employees avoid receiving private calls at times when they are not working, and the customer experiences the professionalism of being able to reach support via one number.

– Two great advantages of MiniVoice are that the service is completely border and operator-independent. This allows our customers to connect employees’ and consultants’ mobiles in groups with a mixed environment of operators. In addition, completely borderless! With MiniVoice, the customer’s administrator can quickly connect private mobiles or temporary extra phones without them being pre-registered in an operator solution, Ove continues.

Another new feature of MiniVoice 3.0 is that employees in the response groups can be scheduled to automatically log in and out of the groups. The service switches between users, without the administrator or the employees needing to manually schedule each time.

– The customer can easily create a work schedule in MiniVoice for, for example, the day number of the company so that it automatically switches between the employees in the group. It is just as easy to cancel the schedule or temporarily log in an employee manually. For example, the administrator sets the employee to be scheduled from 17:00 until 08:00 the following morning. After 08:00, the regular support group enters automatically and at 17:00 again switches to the next employee who is scheduled and logged in. This creates a sense of security in the organization as you know with certainty that employees are scheduled, says Ove.

MiniVoice 3.0 was launched in early September and the app will be available in the marketplaces in the second half of September. With the new MiniVoice there are many exciting news to present, all to simplify and modernize our customers’ operations. For more information, please contact Ove Känngård.

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