As the coronavirus changed our country, many companies, organizations, and regions had to review their procedures and act quickly. One of Sweden’s larger regions turned to MiniVoice to help them adapt quickly.
The region needed to be able to quickly share information and answer questions from everyone, regardless of language and reading skills. There was a need to create an accessibility where everyone could call in to have their questions answered. Therefore, an information number was set up, where regional staff with the right expertise are available. Employees work with their own private mobile phones – connected to MiniVoice.
“The challenge for our client was to find a solution where the employees, with their own mobile phones in different operator networks, would be connected to a common information number to receive calls when the employee is logged on to the line. MiniVoice is customized for this type of solution, which made the choice easy for the region.” Says the MiniVoice team’s Ove Känngård, Account Manager and CEO.
When a person calls the information number, which is open on weekdays between 10 and 12, they are first greeted by four language options – Arabic, Dari, Somali, or Tigrinya. Once they have made their choice, the call is transferred to a member of staff who speaks the chosen language. If there is a telephone queue, the function to be called back is offered. When the employee needs to call back, the employee can easily choose in the MiniVoice app to call from the information number or their private number, thus communicating clearly.
Ove continues “The ability for employees to call back to a person from their own mobile phone and show another number, in this case the shared information number, is often crucial for the person to respond. The employee can also send text messages from the MiniVoice app with official government links and information related to the current situation in society.”
This is one of several solutions that MiniVoice has helped with during the initial Corona period, telephony solutions are often a quick and efficient way to solve communication needs. The MiniVoice team is always ready to help both new and existing customers with similar solutions, where we are both fast and flexible. The solution explained above was launched in two working days, from the first meeting, reading of voice files in four languages to the activation of the information number.
