22 December 2020

CUSTOMIZED SOLUTION MAKES LIFE EASIER FOR THE COMMUNICATION AGENCY

The Communication agency 8190 uses MiniVoice for easier administration and better support. With a customized switchboard solution, they can add value to their customers and facilitate internal work in more than one way.

– We work with all kinds of modern communication. For example, when we have launched a new website, we want to be able to continue to provide our customers with the best possible support, and MiniVoice has been a great help to us, says Pierre Ljudén, project manager at 8190.

When you call the switchboard number, you are greeted by a voice from the MiniVoice voice bank with a script that 8190 has chosen. The voice gives you four options: New projects and services, Financial issues, Support, or Other issues.

The menu selection is then visible to the person receiving the call. Through MiniVoice’s own app, the communications agency can also easily customize its response groups for each menu choice, so that the calls go directly to the right person. If someone is on holiday or something similar, the person can easily be removed from the response group temporarily.

 

“BEEN SMOOTH SINCE DAY ONE”

 

– It has been smooth since day one really. We told them roughly what we wanted and MiniVoice suggested a suitable solution. The suggestions have been good and since then it’s been running smoothly without any problems. The app is very easy to use!

Outside of office hours, the customer is instead greeted by a closed message. Here the customer can leave their number for callback or stay on hold to be connected to support, which needs to be available 24 hours a day.

– I thought our organization would be a bit too small to benefit from a switchboard solution, but it has turned out to be very positive, especially for our support. Apart from ensuring that customers are always connected correctly, we also have the possibility to handle cases with text messages and calls from our switchboard number. It looks more professional and everything is easy to manage.

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