25 February 2019

RELIABILITY INCREASES WITH VIATEL

One of MiniVoice’s strengths is its reliability and stability. But to be able to guarantee your customers exceptional reliability at all times, you need strong partners. MiniVoice’s cooperation with Viatel has created exactly these conditions.

– We chose our partners carefully and Viatel was the obvious choice for MiniVoice. One of the requirements was to have direct connections to all mobile networks and the largest fixed network operators. Thanks to the direct connections, the MiniVoice services have very good call quality, reduced vulnerability, and increased reliability. With these conditions, we have the capacity to receive very large call volumes. Viatel has a robust infrastructure as a basis, and we can operate the MiniVoice service through it, to get the best possible quality and the best possible availability of the service to meet our requirements for MiniVoice both now and in the future, Ove Känngård, CEO of MiniVoice, begins.

The cooperation between MiniVoice and Viatel has been in place since 2010 and was initiated because MiniVoice needed a strong partner to build its new service and make it reliable in the long term.

– When MiniVoice came into the picture, we created a unique solution for them and their needs. One of the advantages of being a smaller player is that we can customize services without it taking too much time. We have a dedicated and tech-savvy team that enjoys developing user-friendly solutions. This, together with the fact that we are certified by Microsoft in software development, means that we have great support behind us, Roberth Nilsson, CEO and account manager, explains.

For MiniVoice, the collaboration is mainly about having a stable and secure operation, which is one of the major parts of their solution.

– We have a solid technical platform that is operated in two different server halls, where we work with redundant fibers, with full diversity for all our operators. This means, for example, that if an excavator should dig off the cables somewhere, it does not affect traffic because the traffic then takes another route without calls being interrupted. This means that we have great reliability that can keep MiniVoice’s solutions working 24/7 all year round, Roberth concludes.

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