An emergency function at one of Sweden’s local airports for commercial aviation and rescue services has for decades used a telephony solution that was phased out in the spring of 2023. It was based on fixed telephony with several limitations, including a physical telephone that was manually connected to the employee who was currently on standby. With the change of readiness “on-the-fly”, the working method became difficult to maintain the set requirements for availability. Emergency services and other authorities must always be able to reach officials on standby.
Replacement without interruption
The security manager at the airport handled the changeover: “Our mandate to the MiniVoice team to implement the new solution without disruption was fulfilled in an exemplary manner.” The group’s established number was moved to the ‘cloud’ and connected to MiniVoice. No intermediate steps with mobiles or physical phones. “The MiniVoice team conducted an induction for us and we were given a customized guide to have on hand when new employees arrive. We have received a complete service and, if I may say so, a flying start for our new response team.”
The airport emergency number is manned after normal working hours by members of the team. During office hours, MiniVoice routes the calls to the airport’s operations manager, according to the schedule set by the administrator in the service. Different times for public holidays are added in advance.
In the solution, the administrator has chosen to notify several employees via text message if the group is unmanned. Texts are only sent at times when the group should be open.
Few but important calls
The airport’s security manager concludes with “We receive few calls, but they are of great importance as they are calls from emergency services, authorities, and other prioritized operations. After taking note of the documented operational reliability and being offered to test the service, we now feel safe after a period of time with MiniVoice.”